ATA provides several levels of support for our software products. In addition to direct e-mail and phone support, ATA offers an additional web-based support mechanism: the Technical Issues, Enhancements, and Requests (TIER) database. This is an important and extremely useful means for getting support for our software products.
The TIER database contains bug reports and enhancement requests for our software products. This is a place where you can submit issues or enhancements. You will be notified whenever the report is updated, so you can track the progress of your report. You can also search the other reports in the database to see if your issue has already been addressed. This is the primary method that ATA uses to track both internal and customer-reported issues. Registration to the database is free and is required in order to enter.